Frequently Asked Questions
Do you have a question for us? Look through our responses to the common queries we receive to quickly find an answer.
If we haven’t already provided the answer you’re looking for, please contact us.
Select Support Category:
Customer support
Do you have showrooms I can visit?
Yes, please visit us in-store and see the 34 St John range in-person. Find your nearest location on our showrooms page.
How can I get in touch with you?
You can speak to a member of the 34 St John team via email, over the phone or by completing our contact form. Head over to our contact page to learn more about these options.
What should I do if I'm not satisfied with your service?
If you’re unhappy with any of your 34 St John products or any part of your customer experience with us, please get in touch with us so we can understand and rectify your issue.
Delivery
Will you deliver to my address?
Yes, we will deliver to your home address on a day of your choosing.
Please note that we operate a kerbside delivery service, meaning that your order will be delivered to the nearest kerbside to your delivery address.
Do you offer next day delivery?
Unfortunately we’re unable to offer next day delivery.
Can my delivery be left with a neighbour or in a safe place if I'm not home?
In order to deliver your 34 St John order, we require that you’re available at home during your delivery slot.
To make sure that your chosen delivery slot still works for you, we will call you the day before your scheduled delivery date.
Will my order still be delivered if I'm not in?
We’re unable to deliver the order if you’re not able to receive it.
Orders
Can I change my order once it's been placed?
Yes. Please contact us if you wish to make a change to the products you have ordered, and we will let you know if the change is possible.
Can I cancel my order if I change my mind?
Yes. Please contact us if you wish to make a change to the products you have ordered, and we will let you know if the change is possible.
Products and services
What are my payment options?
We accept payments via Visa, Visa Electron, MasterCard, Maestro, American Express, PayPal, Apple Pay and Google Pay.
We also offer a range of flexible payment options.
Do you offer a design and installation service?
Yes, we offer end-to-end bespoke design services for any bathroom size and style.
Complete our form to tell us about your vision and start working with highly skilled design professionals to transform it into reality.
What kind of product guarantees do you offer?
We provide a guarantee with every item we sell, including a lifetime guarantee for several of our product ranges. See our product guarantees page for full details.
Returns
Can I make a change or cancel my return request?
If you’d like to change or cancel a return request, please get in touch with a member of our team.
When you get in touch, please provide your name, home address, details of the order and your contact details.
How can I return an item I no longer want or need?
Subject to conditions, you can easily return any item within 14 days of delivery. See our returns page for full details.
Do I have to pay to return my items?
Yes, returns and exchanges are at your own cost. We only pay return delivery costs when items are faulty.
What's your returns policy?
Subject to conditions, we accept returns and exchange requests within 14 days of delivery.
See our returns page for full details.
Order issues
I can't find my order, what should I do?
If you can’t find your order, please get in touch with us.
My item is faulty, what should I do?
If your item is faulty, please get in touch with us.
An item in my order is missing, what should I do?
If an item in your order is missing, please get in touch with us.
I've received the wrong product, what should I do?
If you’ve received the wrong product, please get in touch with us.
My items arrived damaged, what should I do?
If any item(s) has arrived damaged, please get in touch with us.
An item in my order is incorrect or missing, what should I do?
If any item(s) in your order are incorrect or missing, please get in touch with us.
