Product Guarantees

Your bathroom can’t be cordoned off, or kept behind glass. It needs to be lived in.

Quality and longevity must be ingrained into everything we create. We source all our materials from Europe, working with trusted family-run manufacturers and world-class craftsmen to find the perfect balance between striking design and solid quality that lasts.

At 34 St John, we pride ourselves on the longevity of our products.

 There is no substitute for experience. Here at 34 St. John, we have a wealth of it, 200 years in fact. We have been in the bathroom trade for as long as there have been indoor bathrooms, passed down through 6 generations of the Farmiloe family to bring you a service that really has withstood the test of time.

We only sell exceptionally high quality products, we provide a guarantee with every item we sell, including a lifetime guarantee on our range of baths, basins, toilets, shower enclosures, shower trays and wet room solutions.

If any products don’t meet their guarantee, we will happily provide a replacement or replacement part for free.

See the table below for full details.

Product Type	Guarantee Period
Accessories	1 year
Baths	Lifetime
Basins	Lifetime
Mirrors (electrical)	2 years
Shower Enclosures	Lifetime***
Shower Heads	5 years
Shower Trays	Lifetime
Smart Toilet	2 years
Taps	5 years**
Thermostatic Showers	5 years**
Toilets	Lifetime*
Vanity Units	5 years
Wetroom Solutions	Lifetime

 

“Lifetime” guarantee is a period of 25 years from delivery.

*“Toilet Seats” guarantee is for a period of 2 years from delivery.

**“Taps and Thermostatic Shower” guarantee does not cover thermostatic or diverting cartridges as the functionality depends on the water conditions and the periodical maintenance and cleaning recommended.

***“Shower Enclosures” guarantee does not cover rollers, seals and wastes.

For full details of a product guarantee policy, please see our Terms and Conditions.

If you’d like to make a guarantee claim, please get in touch.